Shipping policy
Last updated: August 23, 2026
AÏBAYA is a brand operated by NovaCore LLC, 33N Gould St, Sheridan, Wyoming
82801, United States. This policy explains how we prepare and send your order.
WHERE WE SHIP
We currently ship to the United States and Canada. If your country is not
available at checkout, we are not able to deliver there yet. Follow us on
Instagram (@aibayashop) to hear when we open new destinations.
SHIPPING COSTS
Shipping is calculated at checkout, before you pay, based on your delivery
address. The exact amount is always shown to you on the checkout page before
your order is confirmed. All prices and shipping charges are in US dollars.
PROCESSING TIME
We are a small independent house and each order is prepared and checked by
hand. Orders are usually processed within 1 to 3 business days of being
placed. Orders placed on weekends or public holidays are processed on the next
business day.
During a drop launch, a restock, or a holiday period, processing can take a
little longer. If that happens, we will tell you by email.
DELIVERY TIME
Once your order has been processed and handed to the carrier, delivery
typically takes 7 to 14 business days for the United States and Canada.
Delivery times are estimates, not guarantees. They do not include the
processing time above, and they can be affected by carrier delays, weather,
customs inspections, and peak periods. We are not able to guarantee a specific
delivery date.
TRACKING
As soon as your order ships, you will receive a confirmation email containing
your tracking number and a link to follow your parcel. Please allow up to 48
hours for the first tracking scan to appear. If your tracking has not updated
after 7 business days, write to us at contact@aibayashop.com and we will open
an enquiry with the carrier.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, or
handling fees applied by the destination country. These charges are set by
your local customs authority, are not collected by us, and are not included in
the price you pay at checkout.
Where such charges apply, they are the responsibility of the customer. We are
not able to refund duties or taxes, and we cannot mark a parcel as a gift or
declare a lower value than the amount actually paid.
If a parcel is refused at customs or returned to us because duties were not
paid, the order is treated as a refused delivery (see below).
DELIVERY ADDRESSES
Please check your address carefully before confirming your order. We ship to
the address exactly as entered at checkout.
If you notice a mistake, contact us at contact@aibayashop.com immediately. We
can usually correct an address while the order is still being processed, but
once a parcel has been handed to the carrier we are not able to change it.
We are not responsible for orders delivered to an incorrect or incomplete
address supplied by the customer. Parcels returned to us for this reason can
be re-sent, with a new shipping charge payable by the customer.
LOST, DELAYED, OR STOLEN PARCELS
Once a parcel is handed to the carrier, it travels under the carrier's care
and its terms of service.
If tracking shows a parcel as delivered but you have not received it, please
first check with the people in your household, your building's mailroom or
concierge, and any safe place used by your carrier. Most parcels reported
missing are found this way within 48 hours.
If it still cannot be found, contact us within 7 days of the delivery scan and
we will open a claim with the carrier and follow it through with you. We are
not able to refund or replace an order that tracking shows as delivered until
that claim has been resolved by the carrier.
For parcels that are genuinely lost in transit — tracking stops and delivery
is never confirmed — we will replace or refund the order once the carrier
confirms the loss.
REFUSED DELIVERIES
If a parcel is refused at delivery, or returned to us because it went
unclaimed or because customs charges were not paid, we will contact you when
it reaches us. The order can be re-sent at your expense, or refunded for the
value of the goods only. Original shipping charges, and any costs incurred in
returning the parcel to us, are not refundable.
RETURNS
Returns and exchanges are covered by a separate policy. Please read our Return
and Refund Policy before contacting us about a return.
QUESTIONS
Write to us at contact@aibayashop.com — we answer within 24 hours.